Fractional COO
Expert Operational Support, When You Need It
What is A Fractional COO?
A Fractional COO (Chief Operating Officer) is an experienced operational leader who works with your business on a part-time or project basis, providing executive-level support without the commitment or cost of a full-time hire.
As a Fractional COO, I help streamline your operations, improve efficiency, and drive scalable growth. I focus on optimizing internal processes, managing teams, and aligning your day-to-day operations with your long-term goals.
Whether your business needs help managing rapid growth, fixing operational bottlenecks, or stepping back from daily management, a Fractional COO offers the strategic guidance and hands-on leadership needed to take your business to the next level.
Why CHOOSE Rochelle Poulton?
As a Fractional COO, I offer the strategic leadership and operational expertise of a full-time executive—without the long-term commitment or high cost. With decades of experience across various industries, I specialize in streamlining operations, solving bottlenecks, and setting businesses up for scalable growth.
You’ll receive high-level, hands-on support tailored to your specific challenges, but only when you need it. This flexible approach helps you save on the expense of a full-time COO while still gaining the critical insights and leadership necessary to optimize your business.
What are the Benefits of a Fractional COO?
Cost-Effective
Utilize the expertise of a full-time COO without the financial commitment, saving on salary, benefits, and overhead.
Operational Efficiency
I focus on streamlining processes, optimizing team performance, and eliminating inefficiencies to make your business run more smoothly.
Objective Insights and Fresh Perspective
With an outside perspective, I can identify operational issues that might be overlooked, offering fresh insights and unbiased solutions.
Tailored Solutions
Every strategy I create is designed for your business's unique challenges and growth goals, ensuring practical and impactful results.
Flexible Engagement
You can access my expertise when you need it, allowing you to adapt your leadership needs based on your current business demands.
Crisis and Change Management
I help navigate your business through periods of change or crises, offering the leadership and strategies needed to maintain stability and growth.
Scalable Growth Planning
I help build strategies that not only address current needs but also prepare your business for sustainable, long-term growth.
Hands-On Implementation
I’m not just an advisor, I work with your team to implement strategies and drive change, ensuring actionable results.
Data-Driven Decisions
I use metrics and key performance indicators (KPIs) to track progress, ensuring that every decision is backed by data and contributes to measurable improvements.
Ready to get started? Book your free consultation today.
Areas of Expertise
With decades of experience across multiple industries, I bring a diverse skill set and a strategic approach to every business I work with. My background spans law, real estate, finance, entrepreneurship, and project management, giving me the insight to understand the unique challenges your business faces and the expertise to solve them.
I can help optimize key areas of your business:
Operations:
Streamline workflows and improve day-to-day processes to boost efficiency and reduce bottlenecks.
Project Management:
Implement structured project management systems to keep your business initiatives on track, on time, and within budget.
Finance:
Develop smarter budgeting, cash flow management, and financial strategies to strengthen your bottom line.
Human Resources:
Improve hiring, onboarding, and team management processes to build a more efficient and productive workforce.
Marketing:
Align your marketing strategies with operational goals to drive growth and maximize return on investment.
Sales:
Help refine sales processes, improve customer relationship management, and optimize lead generation and conversion.
Fractional COO Services
Continuous improvement, lasting results
At Kaizen Operational Strategies, our Fractional COO packages are designed to give your business the expert operational leadership it needs—without the cost or commitment of hiring a full-time executive. Whether you’re looking for ongoing support, help with specific projects, or strategic guidance to scale, we offer flexible packages to meet your unique needs.
Foundation Package
Perfect for small businesses that need part-time operational support to overcome bottlenecks and improve efficiency. This package offers high-level guidance without a full-time commitment.
What’s Included:
10 hours of fractional COO support per month
Monthly operational review and strategy sessions
Process improvement recommendations
Team management insights and support
Growth Package
Designed for businesses looking to scale, the Growth Package provides more hands-on operational leadership to help you refine processes, manage teams, and set the foundation for sustainable growth.
What’s Included:
20 hours of fractional COO support per month
Bi-weekly strategy and performance meetings
Hiring and onboarding assistance
Operational workflow optimization
Financial oversight and budget management support
Scale Package
Ideal for larger businesses or those facing significant growth challenges, the Scale Package offers operational leadership and hands-on management to drive efficiency, growth, and long-term success.
What’s Included:
40 hours of fractional COO support per month
Weekly strategy and performance meetings
Full-scale team management and operational leadership
Complete process audits and implementation of new systems
Strategic growth planning and financial strategy development
Not sure which package is right for your business?
Book a free consultation today, and I can help you identify the right level of support to optimize your operations and achieve your goals.
WHO WE HELP
Empowering Service-Based Businesses, Attorneys, and Health & Wellness Professionals to streamline and scale.
We specialize in helping service-based businesses, law firms, and health and wellness professionals achieve operational excellence. Whether you’re looking to streamline day-to-day processes, improve team efficiency, or scale your business, we provide the strategic support needed to overcome operational challenges and set you up for sustainable growth. Our expertise spans a wide range of industries, ensuring that each solution is tailored to the unique needs of your business.
Service-based businesses face a unique set of operational challenges that can slow down growth and efficiency. At Kaizen Operational Strategies, we help streamline operations and optimize processes so you can focus on delivering exceptional service while scaling your business.
Service-Based Businesses
Common Challenges:
Inconsistent Processes: Lack of standardized workflows can lead to inefficiencies and mistakes.
Scaling Issues: As your business grows, managing client relationships and service delivery becomes more complex.
Time Management: Business owners often find themselves bogged down in day-to-day operations, leaving little time for strategic growth planning.
Team Utilization: Poorly optimized staff roles can reduce productivity and increase turnover.
Customer Experience: Without efficient processes, maintaining high levels of customer satisfaction becomes difficult.
How We Help:
Standardize Workflows: We create clear, repeatable processes that improve efficiency and reduce errors across your team.
Scalable Systems: Implement systems and processes that allow your business to grow without sacrificing quality or service delivery.
Operational Leadership: Free up your time for big-picture strategy by outsourcing day-to-day operational management.
Optimize Team Performance: Assess team roles and duties to ensure your staff is being utilized effectively, driving productivity and reducing turnover.
Enhance Customer Experience: Streamline client onboarding and service delivery to improve customer satisfaction, retention, and referrals.
Here are some industries that benefit the most from our Fractional COO Services:
Consulting Firms
Training & Coaching Businesses
Publishers
Residential Service Providers (e.g., Pest Control, Cleaning Services, HVAC, Plumbing)
Real Estate Agencies
Financial Advisors
Accounting Firms
Law Firms
Law firms face a range of operational challenges that can slow down growth and hinder efficiency. At Kaizen Operational Strategies, we specialize in helping law firms optimize their workflows, improve client management, and scale their practice effectively.
Common Challenges:
Inefficient Case Management: Managing multiple cases and clients can overwhelm even the most organized law firms.
Growth Pains: Scaling while maintaining high-quality service and client satisfaction is a constant struggle.
Administrative Overload: Attorneys and staff spend excessive time on non-billable tasks, reducing productivity and revenue.
Team Utilization: Ensuring lawyers, paralegals, and administrative staff are working efficiently and in their proper roles can be difficult to manage.
Compliance and Risk Management: Maintaining compliance and mitigating risk across all operations and client interactions adds complexity.
How We Can Help:
Optimize Case Management Systems: Streamline case workflows and implement systems that allow attorneys to manage multiple cases more efficiently.
Scalable Growth Strategies: Develop processes that allow for growth without sacrificing client service or attorney work-life balance.
Reduce Administrative Burden: Implement automated and outsourced solutions to handle administrative tasks, freeing up more time for billable work.
Improve Team Efficiency: Evaluate staff roles and create better alignment between responsibilities and expertise, maximizing productivity.
Ensure Compliance and Mitigate Risk: Establish clear, efficient processes to manage compliance, reduce risk, and maintain strong client relationships.
Health & Wellness Professionals
Enhancing efficiency for better care.
Health and wellness practices, including psychiatrists, dentists, chiropractors, and other professionals, face operational challenges that can hinder their ability to grow and deliver high-quality care. At Kaizen Operational Strategies, we help health and wellness businesses streamline operations, manage teams, and improve client experiences, allowing practitioners to focus on patient care.
Common Challenges:
Inefficient Scheduling Systems: Managing client appointments and cancellations can become chaotic, leading to lost revenue and poor patient satisfaction.
Scaling the Practice: Expanding a practice while maintaining high-quality care can strain resources and staff.
Staffing Issues: Hiring, training, and retaining qualified staff is often time-consuming and mismanaged, leading to turnover and inefficiencies.
Compliance and Documentation: Staying compliant with healthcare regulations while managing patient documentation is a constant operational challenge.
Balancing Patient Care with Business Operations: Practitioners often struggle to focus on patient care while being weighed down by the day-to-day management of the business.
How We Help:
Streamline Scheduling and Client Management: Implement efficient scheduling systems and automated reminders to reduce missed appointments and maximize revenue.
Support Scalable Growth: Develop scalable systems and processes that allow your practice to grow while maintaining high-quality patient care and a healthy work environment for staff.
Optimize Staffing and Onboarding: Improve hiring practices, staff training, and retention strategies to ensure your team is productive, motivated, and aligned with your practice’s goals.
Ensure Compliance and Simplify Documentation: Implement processes that simplify documentation while ensuring compliance with all healthcare regulations.
Free Up Time for Patient Care: Take the burden of day-to-day operations off your shoulders, so you can focus on what matters most—your patients.
How We Work Together: Your Path to Success
At Kaizen Operational Strategies, our process is designed to ensure that every solution we create is tailored specifically to your business. Here’s how our client journey works:
Step 1
Free Consultation
Your journey with us starts with a free 30-minute consultation, where we get to know you and your business. In this call, we’ll discuss your current operational challenges and goals, so we can understand where you need support. This is your chance to share the key pain points holding your business back and to learn how we can help you streamline operations and achieve sustainable growth.
Step 2
The Business Discovery Session
After the consultation, we dive deeper with a complimentary 60-minute Business Discovery Session. This session allows us to explore your business in more detail, identifying the root causes of inefficiencies and uncovering opportunities for improvement. We'll assess your operational structure and determine which strategic solutions will best serve your goals.
Step 3
Proposal Meeting
Based on The Business Discovery Session I prepare a customized proposal tailored to your needs. This proposal includes detailed recommendations for your Operational Strategy and service package. We’ll review it together in a 15-minute Proposal Meeting, where you can ask questions, provide feedback, and confirm the best next steps for your business.
BOOK YOUR FREE CONSULTATION
Ready to scale your business and reclaim your time? Book your free 30-minute consultation today!
FAQs
What is a Fractional COO, and how does it work?
A Fractional COO is an experienced operations leader who works with your business on a part-time or project basis. This gives you access to high-level strategic and operational expertise without the cost or commitment of a full-time executive. I help streamline operations, manage teams, and implement scalable processes tailored to your business’s needs.
What is the difference between a Fractional COO and a consultant?
A Fractional COO provides ongoing, hands-on leadership and works closely with your team to implement solutions. Unlike consultants who offer advice and step away, I stay involved in the execution process, ensuring that strategies are successfully put into practice and adjusted as needed.
What can I expect from working with a Fractional COO?
You can expect customized, actionable strategies to improve efficiency, team performance, and business growth. I’ll work with you to optimize processes, develop scalable systems, and help you focus on the big picture while freeing up your time for higher-level tasks. My goal is to implement solutions that deliver measurable improvements and long-term success.
How do I know if my business needs a Fractional COO?
If your business is experiencing operational bottlenecks, rapid growth, or inefficiencies that are slowing you down, a Fractional COO can help. Whether you're looking to scale or reduce your involvement in day-to-day management, I provide the strategic guidance and leadership necessary to optimize your operations and achieve sustainable growth.
How long does a Fractional COO engagement last?
Engagements are flexible and tailored to your business’s needs. I offer packages that range from a few hours per month for targeted support to more comprehensive services. The duration depends on your goals and the scope of work, but many clients can plan to work with a Fractional COO for a few months or a few years to drive lasting results.